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Promoting Task Force
Development of a Happy Workplace
Protection of Public Welfare
Disclosure
Stakeholder Section
Development of Sustainable Development
Environment Social Governance Report
Human rights policy of Pili Group
ESG Survery

Stakeholder Section

Introduction

A set of “Sustainable Development Best Practice Principles” has been adopted by the Company to fulfill our corporate social responsibility and to promote the balanced, and sustainable development of the economy, society and environment.
The Company shall take social morals as well as the rights and interests of stakeholders into account during CSR fulfillment. Due consideration shall be given to environmental, social and corporate governance factors during the pursuit of sustainable development and profits. These factors shall also be incorporated into the management and operation of the Company. Open channels of communications shall be maintained with correspondent banks and other creditors, employees, consumers, suppliers, local community, or other stakeholders so that stakeholder feedback can be heard and responded to in a timely manner.

Communication Channels

By keeping multiple communication channels open, the Company can hear the true voice of stakeholders. Here are issues that are of concern to stakeholders and communication channels between the Company and them:

Types of stakeholders

Issues of concern

Communication channels and ways of response

Employees
  • Workforce structure
  • Management-labor relations
  • Training and development
  • Occupational health and safety
  • Performance evaluation (every year)
  • The Company’s announcements (real-time)
  • Employee counseling hotline (real-time)
  • Labor-Management Meetings (Quarterly)
  • General Manager Communication Meetings (Monthly)

Board of Directors
  • Long-term competitiveness and value creation
  • Impact of external risks (e.g., climate change, regulatory changes) on financial and operational performance
  • Stakeholder perspectives and social contribution
  • Board Meeting Minutes (Annually)
  • Sustainability Committee Report (Annually)
  • Investor Conferences and Shareholder Engagement (Quarterly/Annually)
  • Review and Approval of the Sustainability Report (Annually)

Investors
  • Company management
  • Summery of operations and performances of the Company
  • Risk management
  • Contact person:Investor Relations Department (02)-8978-0555
  • Shareholders’ meeting (every year)
  • Institutional investor conference (every year)
  • Meeting of the board of directors (every quarter)
  • Monthly revenue report (every month)
  • Quarterly and annual financial reports (every year/every year)
  • The Company’s website and market observation post system (real-time)
  • Consulting service inbox/hotline for investors (real-time)

Supplier
  • Supplier management
  • Ethics and integrity
  • Supplier Visits (irregular)
  • Supplier Procurement Contracts (Real-Time)
  • Annual Evaluation of Long-Term Suppliers
  • Product and Project Communication via Phone and Email (Real-Time)
  • Product and Service Discussion Meetings (irregular)

Clients
  • Client service
  • Client confidentiality/ secrecy
  • The Company’s online customer service/online communication with customers (real-time)
  • Non-disclosure agreement (NDA): real-time service
  • Customer service hotline (real-time)
  • Feedbacks to and review of weekly customer service report (every week)
  • Service/product discussion meeting (every week)
  • Client visits (irregular)

Financial Institution 
  • Business Overview
  • Financial Overview
  • Information Disclosure
  • Regular Publication of Quarterly and Annual Financial Reports
  • Inquiries via Phone or Email
  • Company Website

Government agencies
  • Company management
  • Laws and regulations that the Company abides by
  • Attending forums, meetings explaining specific laws and regulations and training courses organized by government agencies (irregular)
  • Communication by phone and email (real-time)
  • The Company’s website and market observation post system (real-time)
  • Exchange of official documents (irregular)

Whistle-blowing methods

The Company expects honesty in all business activities. All forms of corruption and fraud are strictly prohibited. The Reporting system, “Code of Ethical Conduct” and “Procedures for Ethical Management and Guidelines for Conduct” have been adopted to provide Company stakeholders with a better understanding of our code of ethics and ethical business policy.
Please contact us if you believe that an employee or representative of the Company may be engaged in behavior that breach our Code of Ethical Conduct or Procedures for Ethical Management and Guidelines for Conduct. A dedicated unit that reports to the Company’s Board of Directors shall be assigned to handle your report.

  • If you understand and agree to the description above, please report your findings by mail, email or phone. Choose one from the three options.

    1、Mailing address: 32F., No.95, Sec.1, Xintai 5th Rd., Xizhi Dist., New Taipei City, Taiwan (to chief of general management office, legal department or audit office).
    2、Email address：pili_whistleblowing@pili.tw。
    3、Direct line for reporting: 02-89783868 or 02-89780555 (transfer to extension 1868 for chief of the Company’s general management office, 1102 for legal department chief or 1901 for audit office chief)
    • Contact person for stakeholders:Miss. Wu
    • Tel：02-8978-0555 ext. 2902
    • Fax：02-8978-3668